Category: Postgreen

Setting up a help center

29/6/2021

Since our last release, the number of users of the solution has increased significantly.
In addition to the Intelligent Hybrid Mail product we are working on the quality of support we need to provide to customers for the PostGreen cloud.

Today's annoucement is the launching of a help center accessible from https://help.nirva-software.com

Help you

The objective is to help you and guide you through the support resources of the solution.
As our support service is not available on weekends, the FAQ is a way for you to move forward independently.

With the experience we have accumulated over the last few years in customer support, we now have a good knowledge of the questions raised by our customers: What do I do if I have lost my password, where is my tracking number? ...

A central point

In addition to the FAQ you will also access the download of the user guide, the site that allows you to view the status of the PostGreen cloud service, and the Jira customer support portal.

The content will continue to evolve over user feedback.

Version 3.1 - branding

2/3/2021

This new version is the opportunity to introduce the notion of white label in Intelligent Hybrid Mail. It is now possible to declare brandings on Intelligent Hybrid Mail solutions.

We have therefore opened this possibility to our partners on our PostGreen cloud. Many white labels have been created.

As a service provider, you can print the documents of your clients yourself, or you can delegate the printing to us.
Each service provider will have a dedicated domain name for access to the solution and provide us with a logo and a wallpaper for the web portal.

Here are some other features and/or updates of this version :

download directly from a registered mail expedition all the scans of the proofs of receipt in one click.
addition of a connector to a ChatWoot solution
search screens have been updated for super-administrators.

Version 3.0

29/1/2021

One year after the launch of version 1.0 we announce today the availability of version 3.0 of Intelligent Hybrid Mail.
Our PostGreen cloud now uses this version 3.0.

This is an opportunity for us to review the elements developed this year:

creation of orders on behalf of another user
cancellation of orders
packaging and direct mail channels
password management
new virtual printer
affixing on the back of the address holders
history of documents, shipments and deposits
navigation in the interface

What's next ?

A public roadmap https://roadmap.nirva-software.com presents the work in progress and to come.

We are currently working on improving the support that could be offered directly from the application.
The next step will be to facilitate the integration of Intelligent Hybrid Mail, for example by Document Management software operators who would like to send their mail automatically from our infrastructure. We will tell you more about this later in the year.

Intelligent PostGreen

9/1/2020

Since September 2019 we have opened our new cloud solution based on Intelligent Hybrid Mail only to a small set of client for testing purposes.

We are now proud to announce the official release of the software.
Intelligent PostGreen is now accessible to everyone.

Features
An extremly fast an attractive application.
Advanced document composition features.
All the channels accessible : mail, email, registered mail, electronic registered letter, ChorusPro
Multi-Channel active, one document can be delivered through multiple channels.

Contract
No changes !
You only pay for what you use, no monthly or yearly subscription.

Contact us if you want a demo of the solution.

Intelligent Hybrid Mail development continues to add more features...
Stay connected for more infos !