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Multi channel invoices case study

9/12/2019

 
This company is a private storage facility.
They sent their clients invoices either with mails or emails depending on their clients preferences.
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Project
This company contacted us to handle their invoices.
A 3rd party software generates a monthly batched file with all the elements to send and they do not have much flexibility here.
They have four issues :
  • sorting out the elements by delivery type
  • handling manually the mail documents
  • using an external software to send the emails
  • short deadline
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The mail process was costing them time and people to do this task.
They use a dedicated software to handle their emails.
It was very difficult for them to track each shipment.
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Result
Using Intelligent hybrid mail the PDF document uploaded by the client is splitted and based on the recipient information extracted from each shipment, we deliver through the appropriate channel.
To simplify the tracking we generate two deliveries for the job : one for the mails, one for the emails. This helps our client to analyse the volumes and prepare new communication to encourage their customers to move from paper to electronic deliveries.
They now have a unique solution to send both their mails and emails.


You can see a video below presenting the proof of concept we first show to this client.

Channel and file control

5/12/2019

 
With several years of experience, it has become clear to us that we need to check the elements sent by the client.

Using Intelligent Hybrid Mail it's possible to configure mandatory elements in files.
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 Channel is a technical entity: MAIL, EMAIL, REGISTERED_MAIL are channels.
Inside a channel we introduced mandatory fields called Requirements.
By default a requirement content is text extracted from the PDF.

​With 
Intelligent Hybrid Mail you can create your own channels.
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An administrator can create in a few clicks a channel MAIL_INVOICE with: 
  • POSTAL_RECIPIENT_ADDRESS
  • INVOICE_NUMBER
  • CLIENT_ID
A validation procedure may be applied to each requirement (check number of digits, format using a regular expression....)

A shipment is elligible to a channel, only if all the requirements are valid.
As a result for the user :
  • ​INVOICE_NUMBER and CLIENT_ID are stored with the document.
    So it's possible to search for a document using them.
  • it is certain that for each invoice sent we have a INVOICE_NB and a CLIENT_ID. A user can not override a channel requirements.
Intelligent Hybrid Mail allows the administrator a full flexibility in the channel creation. The requirements is a very small overview of what can be done about the creation of the channels.

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