Since our last release, the number of users of the solution has increased significantly.
In addition to the Intelligent Hybrid Mail product we are working on the quality of support we need to provide to customers for the PostGreen cloud.

Today's annoucement is the launching of a help center accessible from https://help.nirva-software.com

The objective is to help you and guide you through the support resources of the solution.
As our support service is not available on weekends, the FAQ is a way for you to move forward independently.

With the experience we have accumulated over the last few years in customer support, we now have a good knowledge of the questions raised by our customers: What do I do if I have lost my password, where is my tracking number? ...

In addition to the FAQ you will also access the download of the user guide, the site that allows you to view the status of the PostGreen cloud service, and the Jira customer support portal.

​The content will continue to evolve over user feedback.

Many features have been developed for this version.

For users, 

• rework the address quality and the strategy donut information. Now, if a validation procedure updates the recipient's address, you will be informed in the web interface.
• rework the error messages and cleaned up the history.
• change the way we display the document proof
• send email notification if your delivery has been rejected

For administrators:

• configure any icon/color from the the website fontawesome.com when you create a service.
• more flexibiliy when you associate a box to your output file
• add lastPage option in background
• add elementPosition metadata (to preserve the user's recipient order between input and output files).

This new version is the opportunity to introduce the notion of white label in Intelligent Hybrid Mail. It is now possible to declare brandings on Intelligent Hybrid Mail solutions.

We have therefore opened this possibility to our partners on our PostGreen cloud. Many white labels have been created.

As a service provider, you can print the documents of your clients yourself, or you can delegate the printing to us.
Each service provider will have a dedicated domain name for access to the solution and provide us with a logo and a wallpaper for the web portal.

Here are some other features and/or updates of this version :

• download directly from a registered mail expedition all the scans of the proofs of receipt in one click.
• addition of a connector to a ChatWoot solution
  
• search screens have been updated for super-administrators.

One year after the launch of version 1.0 we announce today the availability of version 3.0 of Intelligent Hybrid Mail.
Our PostGreen cloud now uses this version 3.0.

This is an opportunity for us to review the elements developed this year:

A public roadmap https://roadmap.nirva-software.com presents the work in progress and to come.

We are currently working on improving the support that could be offered directly from the application.
The next step will be to facilitate the integration of Intelligent Hybrid Mail, for example by Document Management software operators who would like to send their mail automatically from our infrastructure. We will tell you more about this later in the year.

In November we added a new feature to the product Intelligent Hybrid Mail.
It's possible now to use data files (CSV files or flat files) to create mailings in the application.
Your data file will contain the address and the application will check the address validity.

There is no mandatory header, no mandatory format.
When we create a service, we will fetch your existing CSV columns to build a correct address.

You can now schedule an appointment with our team using the form below.

We can present here two use case of this channel on the PostGreen cloud.

This channel is used by condominium property managers. In order to save on operating costs, they choose to have all the documents delivered to the caretaker of the building. The latter then deposits the mail in the letterboxes of the addressees. The mails are sorted by name in the parcel.

This channel is also used within companies for which we print their employees' pay slips. We send a parcel with unsealed envelopes. The managers can then add the Ticket Restaurant to the envelopes before distributing them to the employees. Documents are sorted by activity (Management/R&D/Support/Finance...) and by name in the parcels.​

You have created a service to send your invoices using the EMAIL channel.
It is not unlikely that when sending a few hundred emails you will receive errors (full mailbox, incorrect email address...). You will then have to deal with each element.

With Intelligent Hybrid Mail it is possible to configure a fallback channel for your shipments.
For example, when shipments sent by EMAIL channel come back with a specific error code, then the application will send again the documents using the MAIL channel automatically.
The error codes are defined by the system administrator. And then in your Service creation you can activate or not the fallback channel.

Note that this applies to all existing channel types.

First, you have a classic installer. Use it with administrator rights and install the virtual printer on your computer.

Then the idea is extremely simple. You write your letter, or you check a pdf document but instead of printing it on your local printer, you choose to print using our Virtual Printer.

No need to go to the post office, hit CTRL+P, choose our printer and that's it.

At Nirva Software our cloud instances are managed with Docker swarm or Virtual machines on Proxmox.
When you manage dozens of machines you need a to have one entry-point to monitor all the infrastructure.

Monitoring an infrastructure is not magic, you need probes and data.
With our current infrastructure we gather: 

• application logs (apache, tomcat, database, ...) with Logstash 
• host server logs (hard disk, memory, cpu, server login...) with MetricBeats

Our monitoring team use all these metrics to build counters, alerts and visualization graphs. See some practical examples below.

Apache monitoring
Using the apache logs you can extract an approximate origin of the people connecting (or trying to connect) to your solution.
If your apache server handles 80% of its traffic with connections coming from countries where you don't have clients, a simple fail2ban solution will probably be interesting to block this traffic.
The apache server may act as a proxy,  so a DDOS attack will also trigger alert if you monitoring your sever wisely.

e.g.: a test environment accessed mainly from France, United Kingdom and United States. Everything fine.

At a glance we identify which machine is becoming the bottleneck in the system and we can act quickly by adding new host in the network.

Conclusion
Monitoring is very important when setting up a service.
You may have the best software, but if you are not able to monitor it properly, then you will finnaly crash your system.

At NIRVA we have dedicated a team to control all our internal and cloud infrastructures. Every month plans are made to adapt the current monitoring solution.

This is why we decided to focus on setting up dedicated cloud environments for our customers. We take care of the infrastructure by managing the servers, and you take care of developing your business using your dedicated Intelligent Hybrid Mail instance.