We highlight for this new version:

• new electronic channels without uploded files modification. If you send a signed document, the application will preserve it.
• it's possible for clients to edit the printing options for a ARCHIVE (zip) service
• Qweeby deployment for users
• when a user exports the contents of a job to a zip file, we keep the original file order

For administrators and service creators:

• new address validation procedure for Portugal
• use a service metadata in the job name
• for PostGreen/Docup/DocSyndic
  
  • we introduce a new channel to send a parcel by courier to a building concierge. The concierge distributes the envelopes and then we collect the
    
  • added triggers for AR24, Clearbus and Email fallback channels. This allows you to automatically send documents in error to another channel.​
    

Moreover:

• improvement on web application file transfert
• harmonization of screens/windows
• remove useless information
• Handling of LaPoste (french postal provider) incorrect information,

​This version 4.1 was above all an opportunity for us to make a significant update to all of the technical components of the solution.

We highlight for this new version:

• acknowledgement mechanisms for shipment distribution errors
• list (user, shipments, deliveries) improvements
  
  

For service creators:

• new operation for text cleaning (remove/keep numbers, remove special chars...)
• datetimepicker (now it's possible to select hour/min)
• textarea settings (maximum number of lines)
• new administrator view_only role
  
  

Moreover for IHM operators: 

• labels customization for the output files, options values is now easier to use

​We highlight for this new version:

• setting up a home screen (counters, current tasks, recent task)
• new text editing options (centering, color, alignment...)
• a timer on the work in progress indicates the time remaining to carry out the order and hope for a shipment to J.
• deactivation of multi-login on the same browser.
• printing partners can now transmit the exact time of the treatments carried out.
• improvement of splitting and grouping actions in the services.

​Moreover: 

• new rule for managing mail to Portugal.
• a super admin can change the parent account of a customer account.
• physical purge of certain database data.

The strong growth observed over the past few months on our PostGreen cloud has automatically increased the demand for support.
We have a dedicated phone line and a JIRA website for handling support tickets, but customers want faster responses.
The majority of support requests are very simple: "I lost my password", "How to download the acknowledgment of receipt of a mail? "," Why is this address not valid? "

To manage these exchanges with customers, we have developed a mechanism in Intelligent Hybrid Mail to link a white label and the ChatWoot online support tool. ChatWoot is an online chat tool that, when integrated into an app, allows end users to chat via chat (or instant message) with a customer support agent.

If we ask customers, the feeling is that the chat is a faster support system, accessible from anywhere, a little less formal but very effective.
For our support team this is a more efficient way to deal with minor support requests. An automatic history is performed based on the user's login and a discussion can be transferred from one support agent to another.