Version 3.12

2/3/2023

We highlight for this new version:

acknowledgement multiple errors in one time
multiple json/csv/txt file can be sent in one box

For administrators and service creators:

page filtering. It's possible to extract some pages of the file sent by a client
add a white page in output file creation
view the permissions linked to a profile
list users having no group

Moreover:

fix : channel select filter on document list
fix : updating service issue
fix : user with validation permissions can not validate/reject

Version 3.11

17/1/2023

We highlight for this new version:

acknowledgement mechanisms for shipment distribution errors
list (user, shipments, deliveries) improvements

For service creators:

new operation for text cleaning (remove/keep numbers, remove special chars...)
datetimepicker (now it's possible to select hour/min)
textarea settings (maximum number of lines)
new administrator view_only role

Moreover for IHM operators:

labels customization for the output files, options values is now easier to use

Version 3.10

21/9/2022

We highlight for this new version:

setting up a home screen (counters, current tasks, recent task)
new text editing options (centering, color, alignment...)
a timer on the work in progress indicates the time remaining to carry out the order and hope for a shipment to J.
deactivation of multi-login on the same browser.
printing partners can now transmit the exact time of the treatments carried out.
improvement of splitting and grouping actions in the services.

Moreover:

new rule for managing mail to Portugal.
a super admin can change the parent account of a customer account.
physical purge of certain database data.

Version 3.9

11/7/2022

We highlight for this new version:

redesign the layout of the application to improve consistency and user experience
set text to documents shared between multiple recipients (until now, only the personalized documents of a recipient accepted the affixing of text).
in 'Simple' delivery mode, if the channel allows an invalid postal address to be forced, a user will be able to confirm the delivery. This allows documents to be sent even if the address is not recognized in our validation system.
automatic deduplication of attachments when grouping recipients.
new options for managing long texts (breaking words, line breaks, etc.)
one-click download of all orphan files from a deposit.

Moreover:

updated fontawesome icon library.
many alphabetical sorts on default lists
filters and navigation fixes
fix on constraint validation for fallback channels

Version 3.8

14/4/2022

We highlight for this new version:

data files can be sent in JSON format
embeded mode now accepts ZIP input files

for PostGreen:

add the recommended premium industrial channel for the french postal operator LaPoste, in production

Moreover:

bugfix when we try to force an order
bugfix on the grouping of shipments
optimization of the management of branding marks to allow future evolutions
patches concerning the management of PDF 2.0

Version 3.7

4/3/2022

We highlight for this new version:

screen dedicated to manage documents in error
new shortcuts that replace the old envelope counters
SMS channel
direct links to deposit and delivery screens. Useful for integrators, is allows them to redirect thei users to the appropriate screen
configuration of condition on a technical area. For example we can affix the address in a dedicated area according to the envelope format

Moreover on the PostGreen/ImmoDocup cloud:

OODRIVE connector
AG-CONNECT connector
validation of french addresses with an external RNVP procedure compliant with LaPoste

Version 3.6

14/12/2021

We highlight for this new version:

secondary storage implementation.
new filters on document search
possibility to open directly a job from an url
web browser notification (delivery validated, rejected, pending...). Click here to open our latest youtube video

Moreover:

password fields updates
CEDEX addresses management for France
management of end-user electronic consents with our partner AR24. This feature is only available for our PostGreen instance.

New support tool

27/9/2021

The strong growth observed over the past few months on our PostGreen cloud has automatically increased the demand for support.
We have a dedicated phone line and a JIRA website for handling support tickets, but customers want faster responses.
The majority of support requests are very simple: "I lost my password", "How to download the acknowledgment of receipt of a mail? "," Why is this address not valid? "

To manage these exchanges with customers, we have developed a mechanism in Intelligent Hybrid Mail to link a white label and the ChatWoot online support tool. ChatWoot is an online chat tool that, when integrated into an app, allows end users to chat via chat (or instant message) with a customer support agent.

Why did we choose a chat tool?

According to several studies, this is the tool that is popular with customers (60% of customers see graph on the left)
Many large groups use these tools on their websites and more and more customers are used to using them. Since April 2016, 100,000 chat bots (or robots) have been launched on Facebook Messenger.

If we ask customers, the feeling is that the chat is a faster support system, accessible from anywhere, a little less formal but very effective.
For our support team this is a more efficient way to deal with minor support requests. An automatic history is performed based on the user's login and a discussion can be transferred from one support agent to another.

Now it's up to you, just click on the icon at the bottom right of your application to contact us.
Each customer is unique and the role of support is to resolve issues as efficiently as possible.

https://www.linkedin.com/pulse/12-reasons-why-live-chat-important-your-website-moonis-mansoor
https://www.superoffice.com/blog/live-chat-statistics/
https://www.keyrus.com/fr/fr/post/?post_pk=5896
https://www.conversationnel.fr/chatbot/marche-chatbots-10-chiffres-cles

Version 3.4

7/9/2021

We highlight for this new version:

ease of integration using our first widget that you can embed in a frame of your web page.
a new service type using an embedded PDF model. The user just has to fill in some fields to generate the final document.
chatwoot integration in the software to help support teams.

Moreover:

manage timestamps and add calendar fields
use an image signature in a service
use all rotations, margins and custom settings in a simple service mode
prefill and hide boxes

Setting up a help center

29/6/2021

Since our last release, the number of users of the solution has increased significantly.
In addition to the Intelligent Hybrid Mail product we are working on the quality of support we need to provide to customers for the PostGreen cloud.

Today's annoucement is the launching of a help center accessible from https://help.nirva-software.com

Help you

The objective is to help you and guide you through the support resources of the solution.
As our support service is not available on weekends, the FAQ is a way for you to move forward independently.

With the experience we have accumulated over the last few years in customer support, we now have a good knowledge of the questions raised by our customers: What do I do if I have lost my password, where is my tracking number? ...

A central point

In addition to the FAQ you will also access the download of the user guide, the site that allows you to view the status of the PostGreen cloud service, and the Jira customer support portal.

The content will continue to evolve over user feedback.

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Version 3.12

Version 3.11

Version 3.10

Version 3.9

Version 3.8

Version 3.7

Version 3.6

New support tool

Why did we choose a chat tool?

Version 3.4

Setting up a help center

Help you

A central point

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