Frequently asked questions about GDPR
Who owns the personal data used and stored by the customer when using PostGreen?
The data hosted by the client as part of the PostGreen service remains the client's property. Nirva Software only accesses and uses it when necessary to perform the services and within the limits of its technical constraints. Nirva Software prohibits any resale of said data, as well as any use for personal purposes (such as data mining, profiling, or direct marketing).Under what circumstances may Nirva Software access data stored and used by the customer as part of the PostGreen service?
Nirva Software accesses data only for the purposes of performing services, particularly to optimize customer assistance when they contact support. In this case, access to customer data remains controlled through specific authorizations and specific control and security measures.
When a customer contacts PostGreen Support, depending on the purpose of the assistance, two categories of data may be accessed. First, in order to best process the customer's request, Support reviews the information provided by the customer when creating their account (last name, first name, telephone number, email address, etc.). Second, and only at the express request of the customer, and subject to the technical constraints specific to each service, Support may access the data stored by the customer on the PostGreen service in order to identify the source of the problem encountered and, if necessary, resolve it.
When a customer contacts PostGreen Support, depending on the purpose of the assistance, two categories of data may be accessed. First, in order to best process the customer's request, Support reviews the information provided by the customer when creating their account (last name, first name, telephone number, email address, etc.). Second, and only at the express request of the customer, and subject to the technical constraints specific to each service, Support may access the data stored by the customer on the PostGreen service in order to identify the source of the problem encountered and, if necessary, resolve it.
What are the commitments regarding data localization?
When using the PostGreen service, all data is stored in France.Is PostGreen customer data transferred outside the European Union?
Customer data will never be transferred outside:
- from member countries of the European Union.
- countries recognized by the European Commission as having an adequate level of protection of personal data with regard to the protection of privacy, freedoms, and fundamental rights of individuals. The list of these countries can be found at any time on the European Commission website.
